Contact
We're here to help
Have a question about an order, a shade, or how to use one of our products? Send us a message and we'll get back to you as soon as we can. We aim to reply within 3 to 4 working days.
Email us
To help us reply faster, please include
- Your order number, if you have one
- The product you're asking about
- For a shade question, a clear photo of your hair taken in daylight
- For a problem with an order, a photo of the item and its packaging
Common questions
- Where's my order? Delivery usually takes 10 to 20 working days. See our Shipping Policy for details, then email us your order number if it hasn't arrived.
- I want to return something. Read our Refund and Returns Policy and email us before sending anything back.
- Which shade should I choose? Check your hair in daylight and see our guide in the blog, or send us a photo and we'll help.
- How do I use hair fibres? Our step-by-step guide covers it.
Our products are cosmetic and are not intended to diagnose, treat or prevent any medical condition. If you are worried about hair loss, please speak to your GP or pharmacist.