Shipping Policy and Delivery Times

Last updated: 29 October 2026

We want you to know exactly what to expect when you order from CrownFill. This page explains where we ship, how long delivery takes, what it costs and what to do if something goes wrong.

Where we ship

We ship to the United Kingdom and to many countries worldwide. If your country isn't offered at checkout, please email us at support@crownfill.com and we'll let you know if we can help.

Shipping costs

Shipping is free on all orders. The price you see at checkout is the price you pay for delivery, though customs charges may apply in some countries (see below).

Processing and delivery times

Many of our products are dispatched to you directly from our overseas partners, so delivery takes longer than from a local shop.

Processing time: we aim to process orders within 1 to 3 working days of payment.
Estimated delivery to the UK: 10 to 20 working days from the date you order.
Other countries: delivery times vary by destination and can be longer than for the UK. We'll show an estimate at checkout where we can, and you can always email us for an update.

These are estimates, not guarantees. Delays can happen because of customs checks, public holidays, weather, high demand or carrier problems.

Order tracking

Once your order has been dispatched we'll email you a confirmation and, where the carrier provides one, a tracking number. Tracking updates can be slow at first, particularly for overseas parcels, and may not appear for a few days after dispatch.

Multiple items and separate parcels

If you order more than one item, they may be sent separately and arrive on different days. You won't be charged extra for this.

Customs, import duties and taxes

Orders sent across borders may be subject to customs duties, import VAT or other taxes charged by your country. These are not included in our prices and are your responsibility as the recipient, unless your checkout explicitly says otherwise. We don't control these charges and can't predict their amount. Please check your local rules if you are unsure.

Delivery address

Please check your shipping address carefully before placing an order. We can only change an address before your order has been dispatched, so email us as soon as possible if you need to. If a parcel is returned to us because of an incorrect or incomplete address, we may need to charge you to send it again.

Late or missing orders

If your order hasn't arrived within the estimated delivery time, please email us with your order number. We'll look into it with the carrier. If we can't locate your parcel, we'll arrange a replacement or a refund. See our Refund and Returns Policy for more.

Damaged or incorrect items

If your order arrives damaged or isn't what you ordered, please email us within 30 days of delivery with your order number and a photo. We'll put it right. Details are in our Refund and Returns Policy.